FREE STANDARD SHIPPING ON ALL ORDERS $160.00+
Frequently Asked Questions
Find answers to common questions about our personalized baby products, shipping, and more.
Standard shipping is free when your item subtotal reaches $160 USD before coupons. Below that threshold, Standard shipping is $12.99 USD. Express shipping is available for $24.99 USD. Review your selected option and final total at checkout.
We typically prepare orders in around 2 days, but the longer preparation window listed on each product allows for busy periods. Shipping follows preparation. For a baby shower or a specific delivery date in the USA, contact us before ordering to check timing.
Each product page lists its materials, available size and included pieces. These details vary between outfit sets, blankets and crochet toys. Please compare the individual listings before choosing a gift.
Products with a personalization field accept a name of up to 20 characters. Enter the spelling exactly as you want it to appear. Contact us before ordering if you would like a different embroidery detail.
Personalized items cannot be returned for a change of mind. If your order arrives defective, damaged or with incorrect personalization, contact us within 3 days of delivery with photos and we will remake it or refund you. See our return policy for full details.
No. For orders shipped to the USA, all import duties and taxes are included in your price. You will not be asked to pay anything on delivery.
Follow the care instructions for the individual product. Clothing, embroidered blankets and crochet toys may need different care. Contact us if an instruction is missing or unclear.
Check the size and measurements listed on the product page. Outfit sizes and blanket dimensions vary between designs. If you are buying before the baby arrives, contact us with the product you are considering.
Contact us as soon as you notice the error, with your order reference and the correct spelling. We will check whether production has started and whether a change is still possible.
Please contact us before placing your order to confirm any special request. Only the options shown on the product page and at checkout are included automatically.