Privacy & Security Policy

1. Who We Are

The website www.rosalliebaby.com is operated by RosallieBaby, a handmade baby products business based in Turkey. This policy explains what personal information we collect, how we use it and the choices you have.

2. Information We Collect

• Order details: your name, email address, phone number, shipping and billing addresses, and the items you purchase.
• Personalization details: the names you ask us to embroider (for example, a baby's name).
• Account details: if you create an account, your name, email address and a securely hashed password.
• Communications: messages you send us through our contact form or by email, and your newsletter sign-up.
• Device and usage data: information collected through cookies and similar technologies, such as pages visited, items added to cart and purchases, browser type and approximate location.

3. How We Use Your Information

• To process, personalize, ship and support your orders, including sending order confirmations and tracking updates.
• To respond to your questions and requests.
• To send newsletters and offers if you have subscribed (you can unsubscribe at any time).
• To measure and improve our website and advertising.
• To prevent fraud and comply with legal obligations.

4. Payment Security

Card payments are processed by our payment provider iyzico over encrypted (SSL) connections. We do not store your full card number or security code on our servers.

5. Who We Share Information With

We do not sell your personal information for money. We share information only with service providers that help us run our business:

• iyzico, to process payments and prevent fraud.
• Shipping carriers, to deliver your order.
• Our email and hosting providers, to run the website and send order emails.
• Meta (Facebook and Instagram), through the Meta Pixel and Conversions API, to measure the performance of our ads and show relevant ads.
• Google Analytics, to understand how visitors use our website.

6. Cookies and Advertising

We and our advertising and analytics partners use cookies and similar technologies to measure ad performance and show you ads for our products on other websites and apps. You can control cookies through your browser settings, adjust your ad preferences in your Facebook and Instagram settings, and opt out of Google Analytics using Google's browser add-on.

7. Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, and to opt out of the use of your information for targeted advertising. California residents may request to know what personal information we have collected, ask us to delete it, and opt out of the "sharing" of personal information for cross-context behavioral advertising. To make any request, email us at info@rosalliebaby.com. We will not discriminate against you for exercising your rights.

8. Data Retention

We keep order information for as long as needed to fulfill your order and to meet our legal, tax and accounting obligations. You can ask us to delete your account at any time.

9. Children's Privacy

Our website is intended for adults shopping for babies and children. We do not knowingly collect personal information from children under 13. Names provided for personalization are supplied by the adult placing the order and are used only to make the product.

10. International Transfers

We are based in Turkey and work with service providers in other countries, so your information may be processed outside your country of residence.

11. Changes and Contact

We may update this policy from time to time; the date at the top shows the latest version. For any questions about this policy or your information, contact us at info@rosalliebaby.com.