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Return & Refund Policy

Last updated: October 2026

1. Personalized Items (Important)

Every personalized piece is made to order and embroidered with your baby's name, so we do not accept returns or exchanges for personalized items, including for change of mind or sizing. Please double-check the spelling of the name and your size selection before placing your order.

2. If We Make a Mistake, We Make It Right

If your order arrives with an embroidery error on our side (for example, a name that doesn't match what you entered at checkout), a manufacturing defect, damage in transit, or the wrong item, please contact us at info@rosalliebaby.com within 3 days of delivery with your order number and photos of the issue. We will remake and reship your item free of charge, or issue a full refund if you prefer. You won't need to send the item back.

3. Cancellations and Name Changes

We start processing your custom order very quickly. You may cancel your order or change the name within 6 hours of placing it. After 6 hours, your item may already be in production (embroidery process), and we cannot guarantee cancellation or changes.

4. Non-Personalized Returns

Non-personalized handmade items can be returned within 7 days of delivery. Items must be unworn, unused, unwashed and in their original packaging. Customers are responsible for return shipping costs. Refunds are processed after we receive and inspect the returned item.

5. Duties & Taxes

For orders shipped to the USA, all import duties and taxes are included in your price. You will not be asked to pay anything on delivery.

Questions? Contact us at info@rosalliebaby.com